FAQs
ORDER RELATED
1. How to place an order?
Hey there! To place an order , Add the products you like to cart > Enter your details > Make the payment. And YAY! your order is placed!
2. What are the different types of payment?
For your ease, we have various modes of payment. You can use UPI/Credit & Debit Cards/Net Banking to place an order. We also have COD feature available feel free to explore the same.
3. Can I change/modify my shipping address after placing an order?
Yes, you can change your address before the order is shipped, depending on service availability at your revised location. If we do not have services in your location, we won’t be able to process the address change. Please contact our support team at kcreations192@gmail.com before your order is shipped.
4. How to cancel my order ?
On sale days (like black friday, BOGO, Festive sale), orders can’t be cancelled.
For COD orders, Orders once placed are confirmed and hence cannot be cancelled. We give a lot of time and our hearts to curate these pieces for you. Please place the order once you are sure.
For prepaid orders
You can cancel the order by reaching out to us through email. Please send us an email at kcreations192@gmail.com . Please note that we cannot cancel orders which have been shipped out.
DELIVERY RELATED
1. I still haven’t received my order. Where is my order?
Hey there! Our standard delivery timeline is between 5-7 business days, which includes the order processing time and delivery time. It may vary slightly depending on the location. Please allow us this period to deliver your order and we promise you it’s gonna be worth the wait.
2. Why is there a delay in the delivery?
If it is taking more time than expected to deliver your order, there is a possibility that we unfortunately have some logistical issues due to which your order was not able to be delivered to you on time. We are really apologetic for the same but we request you to please give us 5-7 days more and we shall be taking care of this. We promise you it’s going to be worth the wait.
3. My order got cancelled, why?
We strive to deliver the complete order in the same way you have placed and to absolute perfection so it makes you not only look good but feel good. However, sometimes due to high demand for a product, it can potentially become out of stock more quickly than we imagine and sometimes we might have to cancel due to quality issues etc. Please be assured that this happens very rarely and we are constantly improving our processes to help make your experience pleasant with us.
4. Why did the attempted delivery fail?
There may be different possible reasons for the delivery to fail while attempted by courier partners.
1. Wrong and incomplete address
2. Consignee Unavailable/Incorrect Phone Number
3. Entry Restricted Area
4. No payment made during delivery (For COD Orders)
5. Consignee moved/shifted Please note, the order will be returned if the delivery fails on 3 attempts.
5. Why have I not received my refund even after the product was picked up?
For Cash on Delivery (COD): Refunds will be initiated within 3-4 business days after your returned product passes our quality check. The refund will be processed to the UPI ID you provided when starting the return.
For Prepaid Orders: Once we pick up your product and it passes our quality check, your refund will be processed within 5-7 business days, directly to your original payment method. Thank you for your patience!
OTHER QUERIES
1. Feedback/Suggestions
We would love to hear your feedback or suggestions about our products and are happy to help with any concerns. Please email us at kcreations192@gmail.com
2. Collaboration with KAYSHA
We are always on the lookout for collaborations. For any collaborations, please reach out to us on our instagram @Kaysha.india . Looking forward to collaborating with you!